# Buy invitation credits

Buy a pack of invitation credits on the Billing page to keep sending Smart Invites after a project's monthly allowance is used up.

Once a project has used its Smart Invites for the month, new invites use invitation credits. The workspace owner buys them on the **Billing** page, in packs from $14.99 for **100 Invitations**. They never expire, and every project in the workspace shares them. Smart Invites is on Premium and Business.

1. **Open the Credits tab**

   Click your profile picture in the top-right corner and choose **Billing**, then open the **Credits** tab. Under **Credit Balances**, **Invitation Credits** shows how many credits you have.

   From a project, **Add invite credits** on the **Invites this month** card opens the same tab. That button shows only when the project's allowance is nearly or fully used and the workspace has no credits.

2. **Choose a pack**

   Click **Buy** next to **Invitation Credits**. In **Purchase Invitation Credits**, pick a pack. See [Pack sizes and prices](#pack-sizes-and-prices).

3. **Pay**

   Click **Purchase** and pay on the secure checkout page. It shows the tax and your total before you pay.

   Back on **Billing**, a **Credit payment received** notice appears. Your credits are added as soon as the payment is confirmed, so refresh the page if the balance hasn't changed yet. If you leave checkout without paying, **Credit purchase cancelled** appears and no credits are added.

## Pack sizes and prices

| Pack                  | Price |
| --------------------- | ----- |
| **100 Invitations**   | $14.99   |
| **500 Invitations**   | $59.99   |
| **1,000 Invitations** | $99.99  |

One invitation is one credit. The two larger packs cost less per invitation, and a badge on each shows the saving. Prices don't include tax.

## Who can buy invitation credits

Only the workspace owner: the **Billing** page always shows the workspace you own. If you're a teammate in someone else's workspace, credits you buy go to your own workspace, and their projects can't use them. Ask the workspace owner instead.

On a plan without Smart Invites, the **Credits** tab shows **Upgrade** in place of **Buy**.

## Do invitation credits expire?

No. Invitation credits never expire and never reset: the ones you don't use stay in your balance from month to month. Only each project's monthly allowance resets, at the start of every calendar month (UTC).

## When credits are used

Each project has its own monthly allowance: 500 invites on Premium and 1,000 on Business. A project uses its allowance first, and credits only once the allowance is gone. An import that needs more than the allowance has left takes the rest from credits.

- **One credit is one customer** added to a sequence. Reminders and restarts don't use more: see [What counts as an invite](/help/collect/smart-invites#what-counts-as-an-invite).
- **Credits belong to the workspace.** Every project uses the same balance, whichever teammate adds the customer. Unlike AI credits, they can't be set aside for one project.

## Where to see your balance and purchases

- **Invitation Credits**, under **Credit Balances** on the **Credits** tab, is your balance.
- **Recent transactions**, on the same tab, shows your last 50 transactions. A pack you bought reads "Invite credits purchase", and a use of credits shows the customer's address or the file's name. Invites that came out of a monthly allowance aren't listed.
- In a project, the **Invites this month** card on the **Overview** tab of **Invites** shows your balance as "extra credits", when you have any.
- For receipts, see [Where do I find my invoices and receipts?](/help/account/billing-questions#where-do-i-find-my-invoices-and-receipts)

## If you change plan, cancel or delete your workspace

- **On a plan without Smart Invites,** which includes Free once a cancellation takes effect, your credits stay in your balance. You can't use them or buy more until you move back to a plan with Smart Invites.
- **Deleting your workspace deletes its credits.** The delete dialog lists them and asks you to confirm. They can't be withdrawn or moved to another workspace. See [Delete your workspace and account](/help/account/manage-your-workspace#delete-your-workspace-and-account).

## Refunds for invitation credits

Credit packs aren't covered by the first-payment guarantee in our [refund policy](/refund-policy). If you were charged twice or by mistake, or a pack you paid for hasn't reached your balance, [contact us](/contact).

## What happens next

There's nothing to switch on: your credits are used whenever a project goes past its allowance. If the allowance and the credits both run out, new customers aren't invited, and a customer who arrives by webhook in that time isn't invited later either: see [Monthly allowance and invite credits](/help/collect/smart-invites#monthly-allowance-and-invite-credits).

- [Smart Invites](/help/collect/smart-invites)
- [Invite one customer](/help/collect/invite-one-customer)
- [Invite customers from a file](/help/collect/invite-customers-by-hand-or-from-a-file)
- [Invite emails not sending](/help/troubleshooting/invite-emails-not-sending)
- [Buy and manage AI credits](/help/account/ai-credits)
- [Plans and pricing](/help/account/plans-upgrades-and-cancelling)