# Buy invite credits

Buy a pack of invite credits on the Billing page to keep sending Smart Invites after a project's monthly allowance is used up.

Once a project has used its Smart Invites for the month, new invites use invite credits. The workspace owner buys them on the **Billing** page, in packs from $14.99 for **100 credits**. They never expire, and every project in the workspace shares them. Smart Invites is on Premium and Business.

1. **Open the Credits tab**

   Click your profile picture in the top-right corner and choose **Billing**, then open the **Credits** tab. The **Invite credits** card shows how many credits you have.

   From a project, **Add invite credits** on the **Invites this month** card opens the same tab. That button shows only when the project's allowance is nearly or fully used and the workspace has no credits.

2. **Choose a pack**

   Click **Buy credits** on the **Invite credits** card. In **Buy invite credits**, the most popular pack is already selected: pick another if you like. **Purchased balance after** shows what you'll hold once it's added. See [Pack sizes and prices](#pack-sizes-and-prices).

3. **Pay**

   Click **Continue to payment** (the button shows the price) and pay on the secure checkout page. It shows the tax and your total before you pay.

   Back on **Billing**, a notice reads **Confirming your payment** until the payment is confirmed. It then says how many invite credits were added and gives your new balance, and the **Invite credits** card updates by itself. If you leave checkout without paying, **Credit purchase cancelled** appears and no credits are added.

   If the notice reads **This payment needs a manual check** or **The payment did not go through**, nothing was added. Don't pay again: [contact us](/contact).

## Pack sizes and prices

| Pack              | Price |
| ----------------- | ----- |
| **100 credits**   | $14.99   |
| **500 credits**   | $59.99   |
| **1,000 credits** | $99.99  |

One credit is one invitation. The two larger packs cost less per credit: each pack shows the price of one credit, and the larger two show the saving. Prices don't include tax.

## Who can buy invite credits

Only the workspace owner: the **Billing** page always shows the workspace you own. If you're a teammate in someone else's workspace, credits you buy go to your own workspace, and their projects can't use them. Ask the workspace owner instead.

On a plan without Smart Invites, the **Credits** tab shows **Upgrade** in place of **Buy credits**.

## Do invite credits expire?

No. Invite credits never expire and never reset: the ones you don't use stay in your balance from month to month. Only each project's monthly allowance resets, at the start of every calendar month (UTC).

## When credits are used

Each project has its own monthly allowance: 500 invites on Premium and 1,000 on Business. A project uses its allowance first, and credits only once the allowance is gone. An import that needs more than the allowance has left takes the rest from credits.

- **One credit is one customer** added to a sequence. Reminders and restarts don't use more: see [What counts as an invite](/help/collect/smart-invites#what-counts-as-an-invite).
- **Credits belong to the workspace.** Every project uses the same balance, whichever teammate adds the customer. Unlike AI credits, they can't be set aside for one project.

## Where to see your balance and purchases

- The **Invite credits** card on the **Credits** tab is your balance. **Invite credits** under **Balances** on the **Overview** tab shows the same number.
- **Activity**, on the **Credits** tab, lists your purchases and uses, newest first, and **Show older** loads earlier entries. A pack you bought starts "Bought", followed by the number of invite credits, and a use of credits shows the customer's address or the file's name. Invites that came out of a monthly allowance aren't listed.
- When a project has used at least 80% of its own Smart Invite contacts for the month, a row on the **Overview** tab names the project and offers **Buy invite credits**.
- In a project, the **Invites this month** card on the **Overview** tab of **Invites** shows your balance as "extra credits", when you have any.
- For receipts, see [Where do I find my invoices and receipts?](/help/account/billing-questions#where-do-i-find-my-invoices-and-receipts)

## If you change plan, cancel or delete your workspace

- **On a plan without Smart Invites,** which includes Free once a cancellation takes effect, your credits stay in your balance. You can't use them or buy more until you move back to a plan with Smart Invites.
- **Deleting your workspace deletes its credits.** The delete dialog lists them and asks you to confirm. They can't be withdrawn or moved to another workspace. See [Delete your workspace and account](/help/account/manage-your-workspace#delete-your-workspace-and-account).

## Refunds for invite credits

Credit packs aren't covered by the first-payment guarantee in our [refund policy](/refund-policy). If you were charged twice or by mistake, or a pack you paid for hasn't reached your balance, [contact us](/contact).

## What happens next

There's nothing to switch on: your credits are used whenever a project goes past its allowance. If the allowance and the credits both run out, new customers aren't invited, and a customer who arrives by webhook in that time isn't invited later either: see [Monthly allowance and invite credits](/help/collect/smart-invites#monthly-allowance-and-invite-credits).

- [Smart Invites](/help/collect/smart-invites)
- [Invite one customer](/help/collect/invite-one-customer)
- [Invite customers from a file](/help/collect/invite-customers-by-hand-or-from-a-file)
- [Invite emails not sending](/help/troubleshooting/invite-emails-not-sending)
- [Buy and manage AI credits](/help/account/ai-credits)
- [Plans and pricing](/help/account/plans-upgrades-and-cancelling)