# Track invite campaigns and contacts See who each Smart Invites campaign emailed, who opened, clicked or responded, and cancel or restart one customer's invite emails. Every customer you invite lands in a campaign, where you can follow their emails and see who responded. Smart Invites are on Premium and Business, and you need to own the workspace or be an **Admin** on the project. 1. **Open your campaigns** Click **Invites** under **Collect** in your project's sidebar, then the **Campaigns** tab. You can also click **View all** beside **Recent campaigns** on the **Overview** tab. You don't create a campaign yourself. One appears when invites go out: - **Webhook**: each webhook has one campaign, named after the webhook and ending in "— Auto"; renaming the webhook renames it. Every customer it invites joins it. - **CSV import**: each import is a new campaign, named "CSV Import:" and the file's name. - **Single invite**: customers you invite one at a time are grouped in a **Manual Invites** campaign, one for each form and email template you use. The newest campaign is at the top. Each one shows its source, the day it started and how many of its customers responded, such as "12 of 40 responded", with the percentage. To see one kind only, change **All sources** to **Webhook**, **CSV import** or **Single invite**. 2. **Read a campaign's numbers** Click a campaign. The cards at the top count its customers: - **Invited**: everyone in the campaign. - **Invitations sent**: customers who've been sent the invitation. Reminders aren't counted. - **Responded**: customers who submitted a testimonial through their invite link, and their share of the campaign. - **Bounced**: customers whose email bounced. - **Unsubscribed**: customers who unsubscribed or reported an invite as spam. 3. **Find a customer and check their status** Type in **Search by email or name**, or change **All statuses** to one status. Each row shows the customer's **Status**, their **Engagement** and the day they were **Added**. | Status | What it means | | ---------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Queued** | Added to the campaign. The invitation isn't lined up yet. | | **Invitation scheduled** | The invitation is lined up to go out at its time. | | **Invitation sent**, **First reminder sent**, **Second reminder sent** | That email went out, and they haven't responded yet. After their last email, a customer who never responds keeps this status. | | **First reminder scheduled**, **Second reminder scheduled** | That reminder is lined up to go out. | | **Responded** | They submitted a testimonial through their invite link. No more emails go out, even when the submission was sent to **Spam**. | | **Delivery failed** | An email couldn't be delivered after repeated tries. No more emails go out. | | **Bounced** | An email bounced. The address is added to the project's do-not-email list. | | **Unsubscribed** | They unsubscribed or reported an invite as spam. The address is added to the do-not-email list. | | **Cancelled** | The remaining emails were stopped: by you, or by ReTestimonial, which then gives the reason on the timeline. See [Invite emails not sending](/help/troubleshooting/invite-emails-not-sending#the-status-is-cancelled). | **Engagement** is the furthest the customer got across all their emails: **Not opened yet**, **Opened**, **Clicked the link** or **Responded**. An open is recorded when the email's images load, so someone who reads it with images turned off still shows **Not opened yet**. Click the arrow at the start of a row to see that customer's timeline: each email sent or scheduled, each open and click, and what stopped the sequence. A failed delivery shows the reason we were given. If a customer's emails haven't gone out, or stopped, see [Invite emails not sending](/help/troubleshooting/invite-emails-not-sending). 4. **Stop, restart or share a customer's invite** Open the three-dot menu at the end of the customer's row: - **Copy invite link** copies their personal link to the form they were invited to. Send it yourself, in a chat or on a call; a testimonial sent through it still counts as **Responded**. - **Cancel remaining emails…** stops the invitation or reminders still to come, once you confirm. Their status becomes **Cancelled**. A cancelled sequence can't be picked up where it stopped: **Restart sequence…** sends the invitation again from the first email. This is shown only while their sequence is running. - **Restart sequence…** appears once the sequence has stopped, or once the customer has been sent every email and hasn't responded. Confirm with **Restart sequence**: they're sent the invitation again, on your template's timing, followed by the reminders, and their timeline starts over. A testimonial they already sent stays in your inbox. If the address is on the project's do-not-email list, the menu says the sequence can't be restarted and offers **Open do-not-email list** instead. **Restart sequence…** isn't offered either when an email to the address bounced or was reported as spam anywhere in ReTestimonial, and the menu says so; see [Emails not arriving](/help/troubleshooting/emails-not-arriving#an-address-stopped-getting-emails). ## Good to know - **An invite is counted when the customer is added to a campaign.** Cancelling their emails doesn't give it back, and restarting doesn't use another. - **Cancelling stops the emails, not the link.** A customer who already has their invite link can still respond, and their row then shows **Responded**. - **Campaigns can't be paused or deleted.** To stop emailing one customer, cancel their remaining emails. To stop new customers joining a webhook's campaign, [click **Pause** on the webhook's page](/help/collect/pause-change-or-delete-a-smart-invites-webhook#pause-a-webhook): events that arrive while it's paused are discarded, and those customers aren't invited later. Customers already in the campaign keep getting their emails, even if you delete the webhook. - **When an email can't be delivered,** you also get an in-app notification, **Smart Invite delivery failed**, that links to the campaign. ## What happens next When a customer responds, their testimonial arrives in your inbox like any other form submission, and their remaining reminders are cancelled. - [Smart Invites](/help/collect/smart-invites) - [Read invite analytics](/help/collect/read-invite-analytics) - [Manage the do-not-email list](/help/collect/manage-the-do-not-email-list) - [Invite one customer](/help/collect/invite-one-customer) - [Invite customers from a file](/help/collect/invite-customers-by-hand-or-from-a-file) - [Send invites automatically with a webhook](/help/collect/send-invites-automatically-with-a-webhook) - [Approve, reject and archive testimonials](/help/manage/approve-reject-and-archive)