# Collect video testimonials

Let customers record a video in their browser or upload one through your collection form, then watch it in your inbox.

A video testimonial is a customer telling your story on camera. Any **Question** page on your collection form can ask for one: customers record it in their browser or upload a video they already have, and it arrives in your inbox with your other testimonials. New to forms? Start with [Build a collection form](/help/collect/build-a-collection-form).

1. **Open the question page**

   In your project, open **Forms** under **Collect** in the sidebar and click your form. In the **Pages** tab, click the **Question** page.

2. **Choose a video question type**

   Set **Question Type** to one of these:

   - **Video Only**: customers answer with a video.
   - **Video and Text**: customers choose between a video and a written answer. The two buttons read **Record a video** and **Respond with text**; you can rename them with **Video Prompt CTA Text** and **Text Prompt CTA Text**.

   ![A Question page set to Video Only, with Max Duration, Allow Upload and Show Guiding Questions](https://assets.retestimonial.com/app-statics/help/shots/forms-video-question.b72dbbba.webp)

3. **Set the longest video you'll accept**

   Enter a length in **Max Duration (seconds)**, or **Max Video Duration (seconds)** for **Video and Text**. It can't go above your plan's limit (see below).

   On a **Video Only** question, **Allow Upload** lets customers send a video file they already have. Turn it off to accept only videos recorded on the form.

4. **Give customers prompts (optional)**

   Turn on **Show Guiding Questions** and click **Add Question** for each thing you'd like customers to talk about. Leave **Required** on if every customer must answer this page.

The builder saves your changes automatically.

## What your customers see

- They click **Start Camera to Record** to turn on their camera, then **Start Recording** when they're ready. Or they click **Upload a Video** to pick a file; a **Video Only** question with **Allow Upload** off doesn't offer it. On a **Video and Text** question, they choose the video button first.
- While they record, a timer runs. They click **Stop Recording** when they're done, and recording stops on its own at your maximum length.
- They watch the recording back, then click **Use this video** or **Re-record**.
- Once the video is uploaded, the page shows **Video uploaded (processing)** and they can carry on with the form. **Change** swaps it for a different video.

A file that's longer than your maximum length or larger than your plan allows is refused with a message, and so is a recording when the browser blocks the camera or can't record. See [Customers can't record a video](/help/troubleshooting/customers-cant-record-video) for each message and what to tell your customer.

## After someone submits

- **It arrives in your inbox.** While the form's **Require Approval** setting (in the **Settings** tab) is on, the testimonial waits in **Pending** unless its rating meets the form's auto-approve threshold. With the setting off, it's approved straight away.
- **It's processed first.** When the video is ready, its thumbnail appears on the testimonial. Click it to play the video.
- **Find videos quickly.** Click **Filters** and choose **Video** under **Type**.
- **Transcripts.** On Pro, Premium and Business plans, each video also gets an automatic English transcript a few minutes after it's ready. To read or correct it, click **Show more** on the testimonial, then **Edit**, and use **Edit transcript** in the **Transcript** section.

## Limits by plan

- **Free**: videos up to 120 seconds and 50 MB, and 2 video testimonials across your account.
- **Pro**: videos up to 120 seconds and 100 MB, and 10 video testimonials per project.
- **Premium**: videos up to 180 seconds and 150 MB, and unlimited video testimonials per project.
- **Business**: videos up to 300 seconds and 250 MB, and unlimited video testimonials per project.

> **Warning:** When you reach your video testimonial limit, your forms stop accepting new videos. Rejected, archived and spam testimonials don't count toward it. See [Plan limits](/help/account/plan-limits#video-testimonials).

## Multi-clip videos

On Business plans, a video question can ask for a few short clips instead of one long take. Turn on **Multi-Clip Recording** on a **Video Only** or **Video and Text** question and add guiding questions; the editor tells you if it needs more. Each guiding question becomes its own clip, and **Max Duration Per Clip** sets how long each clip can be. **Question Title Screens** shows each question between the clips.

After recording, customers can change the order of their clips on the **Review & Reorder Clips** screen with the up and down buttons. The clips are then combined into one video. Until that's done, the testimonial in your inbox shows **Combining video clips…**.

## Show your videos

- **Widgets**: approved videos can appear in your widgets. For a video-only layout, choose the **Video** type when you create one. See [Embed a widget on any website](/help/display/embed-a-widget-on-any-website).
- **Wall of Love**: approved videos can appear on your Wall of Love page too.

## Next steps

- [Build a collection form](/help/collect/build-a-collection-form)
- [Approve, reject and archive testimonials](/help/manage/approve-reject-and-archive)
- [Embed a widget on any website](/help/display/embed-a-widget-on-any-website)
- [Customers can't record a video](/help/troubleshooting/customers-cant-record-video)