# Collect your first testimonial

Take a new project from an empty inbox to one approved testimonial by creating a form from a template, sharing its link and approving the answer.

A new project starts empty. The quickest way to your first testimonial is a form: create one from a template, send its link to a customer and approve what they send back. To create a form, you need to own the workspace or be an **Admin** on the project.

1. **Open Forms in your new project**

   A new project opens on its **Pending** inbox, which says **No testimonials yet** and offers three ways to get the first one: **Add a testimonial**, **Create a form** and **Import**. A teammate sees only the ones their role allows. The project has no form yet.

   In the sidebar, click **Collect** to open that section, then click **Forms**.

2. **Create a form from a template**

   Under **Create your first form**, click a template. **Simple** is the shortest for your customer: a star rating and a written answer, then their name and email. The other two are described in [Build a collection form](/help/collect/build-a-collection-form#templates).

   Enter a **Form Name** and click **Create Form**. The form builder opens, and the form is live straight away: the badge beside its name says **Active**.

3. **Send the link to a customer**

   Click **Share** in the builder's top bar. On the **Link** tab, click the copy button next to **Form URL**, then send the link to a customer, in an email or a chat message.

   To see the form as your customer will, click **Open form** in the top bar. That's the live form: a testimonial you send through it yourself, to try it out, is saved like a customer's.

4. **Approve the testimonial**

   When your customer submits the form, they see its **Thank You** page (see [Set up your form's Thank You page](/help/collect/thank-you-page)), and their testimonial arrives in **Pending**. Unless you've switched those notifications off, the bell at the top of the dashboard tells you about it.

   Click **Back** to leave the builder, open **Pending** in the sidebar and click **Approve** on the testimonial. It moves to **Approved**.

## What happens next

Only approved testimonials can appear in your widgets and on a Wall of Love page, so your first one is now ready to show. Your project already has a **Wall of Love** page, and you can put testimonials on your own site with a widget: see [Embed a widget on any website](/help/display/embed-a-widget-on-any-website).

## Good to know

- **Your plan sets how many you can keep.** On Free, your workspace can hold 10 written testimonials across all its projects, and the number of forms per project is 1. Imported reviews count toward the same limit, and a testimonial you reject or archive stops counting. Once the limit is reached, your form turns away new written answers. See [Plans and pricing](/help/account/plans-upgrades-and-cancelling).
- **A form can approve submissions itself.** Turn off **Require Approval** on the form's **Settings** tab, and new submissions go straight to **Approved** instead of **Pending**.
- **You already have reviews somewhere else.** Import them instead of asking again: see [Review platform imports](/help/import/review-platform-imports).
- **A customer sent you a testimonial by email.** Type it in yourself: see [Add a testimonial by hand](/help/manage/add-a-testimonial-by-hand). [Ways to collect testimonials](/help/collect/ways-to-collect-testimonials) lists every way in.
- **A submission didn't show up.** See [Form submissions not arriving in your inbox](/help/troubleshooting/form-submissions-not-arriving).

## Next steps

- [Build a collection form](/help/collect/build-a-collection-form)
- [Share or embed your form](/help/collect/share-your-form)
- [Approve, reject and archive testimonials](/help/manage/approve-reject-and-archive)
- [Manage your notifications](/help/account/notifications)