# Import Capterra reviews

Connect your product's Capterra page to import its reviews in bulk, then keep new ones coming with Sync and auto-sync.

Bring the reviews your product has on Capterra into ReTestimonial. Each review becomes a testimonial you can approve and show like any other. On the **Capterra** tab of **Review Platforms**, **Automatic Import** connects your product's Capterra page, imports its reviews in bulk and keeps new ones coming. It's available on Business.

1. **Open the Capterra tab**

   In your project, open **Review Platforms** under **Collect** in the sidebar and click the **Capterra** tab. Automatic import lives in the **Automatic Import** card. On plans without it, that card is locked.

2. **Copy your product's Capterra address**

   On Capterra, open your product's page and copy its address from your browser's address bar. ReTestimonial needs an address with `/p/`, the product's number and its name, such as `https://www.capterra.com/p/123456/Product-Name/`. You don't sign in to Capterra.

3. **Connect the product**

   Click **Connect Product**. In the **Connect Capterra Product** dialog, paste the address into **Capterra Product URL** and type the name you want ReTestimonial to show under **Product Name**. The name isn't read from Capterra, so use the one your team knows the product by.

   Click **Connect Product** at the bottom of the dialog. The product appears as a card under **Connected Products**. Each Capterra product can be connected once per project.

4. **Import reviews**

   On the product's card, click **Import**. In the **Import Capterra Reviews** dialog:

   - use the **Reviews to Import** slider to choose how many reviews to bring in;
   - pick a **Sort order**: **Most recent**, **Most helpful**, **Highest rating** or **Lowest rating**. The import takes the first reviews in that order;
   - tick **Auto-approve all imported reviews** if you want to skip the **Pending** step.

   Click the button at the bottom of the dialog; its label shows how many reviews you chose. When the import finishes, a message tells you how many reviews were imported and how many were skipped.

## Where imported reviews go

Imported reviews arrive in **Pending**, where you approve the ones you want to show. If you ticked **Auto-approve all imported reviews**, they go straight to **Approved**. You can also find them under **All Imports** in the sidebar.

Each review comes in as a text testimonial with the reviewer's name, role and photo (when the review has them), the star rating, the review's title and date, and a link to the review on Capterra.

The testimonial's text is the review's own text. When a review has none, the text is built from its title and its pros and cons, labelled "Pros:" and "Cons:". Read these before you approve them, and [edit the testimonial](/help/manage/edit-a-testimonial) if you'd rather not show the cons.

## Which reviews are imported

- There's no minimum star rating filter. To start with your best reviews, choose **Highest rating** as the **Sort order**, and reject any review you don't want to show.
- A review with no text, title, pros or cons is skipped. A review that comes without a star rating is imported without one, with its stars hidden.
- A review is never imported twice in the same project, even after you disconnect and reconnect the product. Reviews you already have are counted as skipped.
- **Import** always starts from the top of the list you chose. Running it again with the same settings finds the same reviews and skips them. To reach other reviews, choose a larger number or a different **Sort order**. For reviews posted since your last import, use **Sync**.

## Import new reviews automatically (auto-sync)

Click **Sync** on a product's card to import the reviews posted since the newest one ReTestimonial has. When your plan limits syncs, the button shows how many you've used this month. A sync that finds nothing new still counts; one that fails doesn't.

To sync on a schedule, open the menu on the product's card and choose **Settings**. In the **Capterra Sync Settings** dialog, turn on **Auto-sync reviews** and click **Save Settings**. The **Auto-sync frequency** is **Monthly**. The schedule counts from the product's last import or sync, so running one yourself moves the next automatic sync back. For what each setting does, see [Keep imported reviews up to date with auto-sync](/help/import/sync-reviews-automatically).

In the same dialog:

- **Auto-approve synced reviews** sends reviews from **Sync** and auto-sync straight to **Approved** instead of **Pending**. **Import** follows the checkbox in its own dialog instead.
- **Notify on new reviews**, with **Email notifications** and **In-app notifications**, tells the workspace owner when an import, a sync or auto-sync brings in new reviews, whoever started it. Until you change them, the owner gets an email and no in-app notification.

If an automatic sync fails after its retries, or is skipped because the month's reviews are used up, the people who manage the project get a notification: **Capterra reviews couldn't be imported** after a failure, or **Capterra reviews not imported: monthly limit reached** when the month's reviews are used up. In notification settings, this kind of notification is called **Review sync needs attention**.

## Disconnect a product

Open the menu on the product's card, choose **Disconnect** and confirm with **Disconnect**. The connection is removed and the reviews you imported stay in your project. You can't disconnect a product while one of its imports is running.

Disconnecting doesn't reset anything: syncs you've used this month still count, and reviews you've already imported won't come in again if you reconnect the product.

## Plan limits

These limits apply to automatic import, for each project. The **Monthly usage** bar in the **Automatic Import** card shows how many Capterra reviews you've imported this month. Each review counts once: deleting imported reviews doesn't give back your monthly allowance, and a review you add yourself doesn't use it.

|                    | Free  | Pro  | Premium  | Business |
| ------------------ | ---- | ---- | ---- | ---- |
| Products           | 0 | 0 | 0 | 5 |
| Reviews per import | 0 | 0 | 0 | 100 |
| Reviews per month  | 0 | 0 | 0 | 1,000 |
| Syncs per month    | 0 | 0 | 0 | 4 |

When you've connected as many products as your plan allows, **Connect Product** is turned off. When this month's reviews are used up, the import button in the **Import Capterra Reviews** dialog is turned off until the next month, and when this month's syncs are used up, so is **Sync**.

> **Note:** Only teammates with import access can connect products, run imports and change sync settings. Everyone else sees this page read-only.

## Next steps

- [Approve, reject and archive testimonials](/help/manage/approve-reject-and-archive)
- [Imported reviews are missing](/help/troubleshooting/import-problems)