# Import videos from Loom

Paste a Loom video's link to add it as a video testimonial that plays in Loom's own player on your widgets and Wall of Love.

When a customer sends you a Loom video about your product, you can add it as a video testimonial by pasting its link. ReTestimonial doesn't copy the video file. It saves the link with the video's title and thumbnail, and plays the video in Loom's own player. Importing from Loom works on every plan.

## Before you start

Copy the video's link in Loom: select **Share** above the video, then **Copy Link**. Loom explains its sharing options in [Share your recording](https://support.atlassian.com/loom/docs/share-your-recording/).

ReTestimonial accepts two kinds of Loom link:

- a share link: `https://www.loom.com/share/` followed by the video's ID;
- an embed link: `https://www.loom.com/embed/` followed by the video's ID.

Extra text after a `?` in the link is fine. Paste the whole link, starting with `https://`, and paste the link itself, not Loom's embed code.

Your widgets embed the video, and Loom asks for embedded videos to be viewable by anyone with the link. To check who can view it, select **Share** above the video, open the **Link Settings** dropdown and choose **More options**. Loom's guide [Manage the permissions and privacy of your videos](https://support.atlassian.com/loom/docs/manage-the-permissions-and-privacy-of-your-videos/) has the details.

1. **Open Media Platforms**

   In your project, open **Media Platforms** under **Collect** in the sidebar. On the **Video** tab, click **Import Video**.

2. **Preview the video**

   Paste the link into **Video or Audio URL** and click **Preview**. ReTestimonial fetches the video's title and thumbnail from Loom and shows them with a Loom badge. If Loom sends no thumbnail, you can add your own under **Upload a custom thumbnail**.

3. **Add the customer's details**

   ReTestimonial gets only the title and thumbnail from Loom, so type the customer's name in **Customer Name**; it's required. You can also fill in **Email (optional)**, **Company (optional)**, **Job Title (optional)** and **Rating (optional)**.

4. **Choose a status and import**

   **Status** starts at **Pending**, so the video waits in your inbox until you approve it. Choose **Approved** to skip that.

   Tick **Approve & add to Wall of Love** to approve it and add it to your project's default Wall of Love in one go; **Status** switches to **Approved** when you tick it.

   Then click **Import Video**. A Loom video always plays from the beginning.

## After the import

- The video appears on the **Video** tab of **Media Platforms**, where the **Loom** filter shows only your Loom videos. It's also in your inbox, under **Approved** or **Pending**. It's listed under **All Imports** in the sidebar as well.
- Your widgets and your Wall of Love play the video in Loom's player. If you delete the video in Loom or restrict who can view it, your site can't play it anymore.
- To change the title, thumbnail, customer details or rating, open the menu on the video's card and click **Edit**. **View on Loom**, in the same menu, opens the video on Loom.

## If the import doesn't work

- **Unsupported link. Paste a YouTube, Vimeo, Loom, Wistia, Vidyard, Spotify, Apple Podcasts or SoundCloud link.** The link isn't a Loom share or embed link. Copy it again with **Copy Link** in Loom.
- **This video is private or restricted**, or **Video not found - it may have been deleted or the URL is invalid.** Loom didn't share the video's details. Check the link, and check that anyone with the link can view the video.
- **This video may have embedding disabled by the uploader.** You can still import the video, but it won't play in your widgets or on your Wall of Love. Check the video's settings in Loom first. If you import it anyway, the video's card on **Media Platforms** says so. After you allow embedding on Loom, open the card's menu and choose **Check embedding again**.
- **This video has already been imported to this project.** That link is already in this project.
- **Too many requests. Please wait a moment and try again.** Wait a minute, then try again.

## Plan limits

A Loom video is a link, so it counts toward the same limit as your written and audio testimonials, not toward your video testimonial limit: that one is for videos customers record or upload.

- **Free**: 10 written, audio and linked media testimonials across your workspace.
- **Pro**: unlimited.
- **Premium**: unlimited.
- **Business**: unlimited.

Archived, rejected and spam testimonials don't count. When you've reached the limit, the dialog tells you and the video isn't imported.

> **Note:** Only teammates with import access see **Import Video**. Everyone else can still view the page.

## Next steps

- [Video and audio imports](/help/import/video-and-audio-imports)
- [Approve, reject and archive testimonials](/help/manage/approve-reject-and-archive)
- [Create and publish a Wall of Love](/help/display/create-and-publish-a-wall-of-love)
- [Choose which testimonials a widget shows](/help/display/choose-which-testimonials-a-widget-shows)