# Import tracks from SoundCloud Paste a SoundCloud track link to import it as an audio testimonial that plays in SoundCloud's own player in your widgets and on your Wall of Love. When a customer's testimonial, interview or podcast episode is a track on SoundCloud, you can add it to ReTestimonial as a testimonial. You paste the track's link, check what ReTestimonial found and import it. The audio stays on SoundCloud and plays from there. You can import from SoundCloud on every plan; see "Plan limits" below for how tracks count. You import one track at a time. ## Before you start Copy the track's link. On the SoundCloud website, open the track and click the **Share** button below its waveform, or copy the address of the track's page from your browser. SoundCloud explains this in [Sharing a public track or playlist within SoundCloud](https://help.soundcloud.com/hc/en-us/articles/115003452667-Sharing-a-public-track-or-playlist-within-SoundCloud). A link to one public track works, like `https://soundcloud.com/artist-name/track-name`, with or without `www.` and with or without extra text after a `?`. Paste the whole link, starting with `https://`. These links don't work: - a private track's secret link, which has an extra token at the end ([Sharing a private track or playlist within SoundCloud](https://help.soundcloud.com/hc/en-us/articles/115003450427-Sharing-a-private-track-or-playlist-within-SoundCloud)). Make the track public and use its regular link; - a short link that starts with `https://on.soundcloud.com/`. The window says **Short share links can't be read. Open the link in your browser, then copy the address from the address bar and paste that.** Copy the full address of the track's page; - a link to a playlist, an album or a profile. 1. **Open Media Platforms** In your project, open **Media Platforms** under **Collect** in the sidebar. Click the **Podcasts** tab, then **Import Audio**. The **Import Video** button on the other tabs opens the same window. 2. **Preview the track** In the **Import Video or Audio Testimonial** window, paste the link into **Video or Audio URL** and click **Preview**. ReTestimonial fetches the track's title and artwork from SoundCloud and shows them under the SoundCloud label. If a yellow warning appears, read "If the import doesn't work" below before you go on. When SoundCloud has no artwork for the track, you see **No thumbnail available**: upload an image under **Upload a custom thumbnail:**, or paste an image link after clicking **URL**. 3. **Add the customer's details** Type the customer's name in **Customer Name**. It's required, and SoundCloud's uploader name isn't filled in for you. **Email (optional)**, **Company (optional)**, **Job Title (optional)** and **Rating (optional)** are up to you. A SoundCloud track always plays from the beginning. 4. **Import it** **Status** is **Pending** unless you change it to **Approved**. Tick **Approve & add to Wall of Love** to approve it and add it to your project's default Wall of Love in one go; **Status** switches to **Approved** when you tick it. Click **Import Audio**. You see **Testimonial imported successfully!** ## What comes in from SoundCloud - The track's link, title and artwork. The title is also saved as the testimonial's text. If ReTestimonial can't read a title, it uses **SoundCloud Audio**. - The customer's details and rating you typed. The audio itself isn't copied into ReTestimonial. The testimonial appears on the **Podcasts** tab of **Media Platforms** (click **SoundCloud** to see only SoundCloud tracks) and in your inbox under **Approved** or **Pending**. It's listed under **All Imports** in the sidebar as well. Its card shows the artwork with a headphones button and an **Audio** label; click it to listen in SoundCloud's player. The card's menu has **View on SoundCloud**, **Edit** (the customer's details, rating and thumbnail) and **Delete**. ## How the track plays on your site In a widget or on your Wall of Love, the track is a video card: its artwork with a play button and the SoundCloud logo. Clicking play loads SoundCloud's own player. To choose whether the player opens in a popup or plays inside the card, open the widget's **Design** tab, choose **Video Cards** and set **Playback Mode** to **Modal** or **Inline**. A Video widget has this setting in its **Layout** tab instead, under **Shared Video Settings**, and some styles fix the mode and don't let you change it. The Wall of Love builder has the same setting under **Design** > **Video Cards**. ## Each link is imported once A link can be imported once per project. When you import it again, you see **This episode or track has already been imported to this project.**, even if its testimonial is archived; the message then says it's in **Archived**. To import it again, delete the testimonial first. The check compares the track itself, so the same track pasted with different text after the `?` is still caught. ## If the import doesn't work | Message | What it means | | ------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Unsupported link. Paste a YouTube, Vimeo, Loom, Wistia, Vidyard, Spotify, Apple Podcasts or SoundCloud link.** | The link isn't a link to one track (see "Before you start"). | | **Short share links can't be read. Open the link in your browser, then copy the address from the address bar and paste that.** | The link is a short `on.soundcloud.com` link. Open it and copy the track page's full address. | | **Please enter a full link starting with https\://** | Paste the whole link, including `https://`. | | **This episode or track is private or restricted** or **Episode or track not found - it may have been deleted or the URL is invalid** | SoundCloud says the track is private or gone, or the link is mistyped, so there's nothing to import. Fix the link or make the track public, then click **Preview** again. | | A yellow warning starting **Failed to fetch video data**, or **Request timed out** | SoundCloud didn't answer in time. The window still lets you import with the details it could read from the track's page; check them, or click **Preview** again in a moment. | | **Author name is required** | Type the customer's name in **Customer Name**. | | **Too many requests. Please wait a moment and try again.** | You can preview up to 30 links and import up to 10 tracks a minute. Wait a minute, then try again. | | A message that your plan allows a number of written, audio and linked media testimonials | You've reached your plan's limit (below). | ## Plan limits Each SoundCloud track is a link, so it counts toward the same limit as your written and audio testimonials, not toward your video testimonial limit: that one is for videos customers record or upload. - **Free**: 10 written, audio and linked media testimonials across your workspace. - **Pro**: unlimited. - **Premium**: unlimited. - **Business**: unlimited. Archived, rejected and spam testimonials don't count toward the limit. ## Who can import Only the workspace owner and teammates with the **Admin** role see **Import Audio** and can import tracks. Other teammates see the page without it. Only owners and Admins can delete a track's testimonial, and Viewers can't edit one. ## Next steps - [Approve, reject and archive testimonials](/help/manage/approve-reject-and-archive) - [Customize a widget](/help/display/customize-a-widget) - [Wall of Love](/help/display/wall-of-love) - [Import link not accepted](/help/troubleshooting/import-link-not-accepted)