# Import posts from X (Twitter) Paste the link to a post on X or Twitter and import it as a testimonial, with the author's name, photo, images and the date it was posted. When someone praises you in a post on X (formerly Twitter), you can turn that post into a testimonial. You paste its link, check what ReTestimonial fetched and import it. Importing posts from social media is available on Premium and Business. ## Before you start Copy the link to the post. On X, use the share icon on the post to copy its link, or open the post and copy the address from your browser. X explains both in [How to link to a post](https://help.x.com/en/using-x/post-and-moment-url). The link must point to one post, like `https://x.com/username/status/1234567890`. Links on `twitter.com` and the mobile site work too, with or without `www.`, and so does extra text after the post's number. Paste the whole link, starting with `https://`. 1. **Open Social Media** In your project, open **Social Media** under **Collect** in the sidebar, then click **Import from URL**. 2. **Fetch the post** Paste the link into **Post URL** and click **Fetch**. 3. **Check the details** ReTestimonial fills in the author's **Name** and the **Post Content**, and shows their @handle, the like count and any photos in the post. You can edit the name and the text before you import. ReTestimonial doesn't get a job title or company from X, so fill in **Title (optional)** and **Company (optional)** yourself if you know them. 4. **Import it** To publish the post right away, tick **Approve & add to Wall of Love**. It's approved and added to your project's default Wall of Love. Leave it unticked to import the post as **Pending**. Click **Import Testimonial**. ## What comes in from X - The post's text, and the author's name, @handle and a link to their X profile. - The author's profile photo and the photos in the post, copied into ReTestimonial. - The date the post was published, and its like and repost counts. - For a post with a video, a video testimonial with the video's thumbnail. The video itself stays on X: click the thumbnail on the testimonial's card to watch it there. Posts have no star rating, so the testimonial has none. If a photo can't be copied, you see **Testimonial imported with warnings** with the details, such as **Author avatar could not be downloaded.** The rest of the post is imported. ## After the import The post appears on the **Social Media** page. Click **Twitter / X** to see only posts from X, or search by content, name or handle. You also find it under **All Imports** in the sidebar. To approve a **Pending** post, click **Approve** on its card, or approve it in your inbox. Open **More options** on a card to **Copy content**, open the original post on X, **Edit** the text and author, or **Delete** the testimonial. ## Each post is imported once A post can be imported once per project. Links on `x.com` and `twitter.com` to the same post count as one post. When you import it again, you see **This social media post has already been imported to this project.** That's true even if the testimonial is archived or marked as spam. To import the post again, delete its testimonial first. ## If the import doesn't work | Message | What it means | | ------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Unsupported URL. Please use a Twitter/X, LinkedIn, Instagram, or TikTok post URL.** | The link doesn't point to a single post, or it doesn't start with `https://`. Copy the post's own link again. | | A reason, such as **X couldn't find this post, or it's private.**, then **You can enter the details by hand below.** | ReTestimonial couldn't read the post: it may be private or deleted, or X didn't answer. Fill in **Name** and **Post Content** yourself and import, or try again later to get the photos too. | | **Rate limit reached.** | X is limiting requests for now. Wait the number of seconds shown, then click **Fetch** again. | | **Too many preview requests. Please wait a moment before trying again.** | You can click **Fetch** up to 10 times a minute in each project. | | **This project has reached its hourly import limit. Try again later.** | Each project can run up to 30 social media imports an hour. | | **Content needs at least 5 characters** | The post's text is too short. Add a few words in **Post Content**. | ## Who can import Only the workspace owner and teammates with the **Admin** role see **Social Media** in the sidebar and can import posts. On other plans, the page shows **Upgrade to import** instead of **Import from URL**. Posts you imported earlier stay on the page, and you can still manage them. ## Next steps - [Social media imports](/help/import/social-media-imports) - [Approve, reject and archive testimonials](/help/manage/approve-reject-and-archive) - [Edit a testimonial](/help/manage/edit-a-testimonial) - [Wall of Love](/help/display/wall-of-love) - [Import link not accepted](/help/troubleshooting/import-link-not-accepted)