# Social media imports

Turn a post on X, LinkedIn, Instagram or TikTok into a testimonial by pasting its link. What comes in, which plans include it, and what can go wrong.

When a customer praises you in a post on X, LinkedIn, Instagram or TikTok, you can turn that post into a testimonial. Paste the post's link and ReTestimonial fetches the text and the author for you. You import one post at a time, from **Social Media** under **Collect** in your project's sidebar.

## What you can import

- **Four networks.** Posts on X (links from x.com or twitter.com), LinkedIn, Instagram (posts and reels) and TikTok.
- **One post per link.** Paste the link to the post itself. A link to someone's profile isn't a post, and the dialog answers **Unsupported URL. Please use a Twitter/X, LinkedIn, Instagram, or TikTok post URL.**
- **Not Facebook.** Facebook posts can't be imported.

Each network's guide, linked at the end of this page, shows which links work and what that network shares.

## How it works

On the **Social Media Testimonials** page, click **Import from URL**. In the **Import from Social Media** dialog, paste the link under **Post URL** and click **Fetch**.

ReTestimonial fetches the post and shows it in the dialog, where you can check and change it before anything is saved: the author's **Name**, their **Title (optional)** and **Company (optional)**, and the **Post Content**. The name and the text are required. Then click **Import Testimonial**.

## What comes in

- The post's text, which becomes the testimonial.
- The author's name, their handle, their profile photo and a link to their profile. A job title comes in only when the network shares one.
- The post's images, copied into ReTestimonial.
- For a post with a video, its thumbnail. The dialog says **Video will be linked, not downloaded**: the video stays on the network, and the testimonial links to the original post.
- The date of the post, and its counts of likes and comments, which show on the post's card on the **Social Media Testimonials** page.

What each post brings depends on the network and on what it shares at that moment. If the author's photo, an image or a video thumbnail couldn't be copied, you see **Testimonial imported with warnings**, with what was left out. Imported posts have no star rating.

An import is a copy of the post as it was. ReTestimonial doesn't fetch the post again, so an edit the author makes later doesn't reach your testimonial.

## Pending or approved

An imported post arrives as **Pending**, like any new testimonial, so it doesn't show in your widgets until you approve it. Approve it with **Approve** on its card, or from your inbox.

To skip that step, tick **Approve & add to Wall of Love** in the dialog. The post is approved on import and added to your project's default Wall of Love page.

## Where imported posts appear

The **Social Media Testimonials** page lists every post you've imported, newest first. Filter it by network with **All Platforms**, **Twitter / X**, **LinkedIn**, **Instagram** or **TikTok**, search by content, name or handle, or use **Filter by tag**. Each card's menu has **Copy content**, **View original post** (**View original** on a video post), **Edit** and **Delete**; which of these you see depends on your role.

Imported posts are also in your inbox and under **All Imports**, in the sidebar's **Imports** section.

## Duplicates

A post can be imported once into each project. If you try to import one again, the dialog says **This social media post has already been imported to this project.** when you click **Import Testimonial**. Two links to the same post count as the same post, even when one has extra parameters or uses twitter.com instead of x.com.

## When a post can't be fetched

- **The post is private, deleted or can't be read.** The dialog shows an empty form and says why, followed by **You can enter the details by hand below.** Type the author's name and the post's text yourself, then import it.
- **The text is cut short.** Some posts come in with part of their text, and the dialog says **Content may be truncated.** Open **View original post** and paste the full text into **Post Content**.
- **Too many requests.** When you fetch or import many posts in a short time, the dialog asks you to wait before you try again.

## Which plans include it

Importing posts by their link is available on Premium and Business. On other plans, the page shows **Upgrade to import** instead of **Import from URL**. If your workspace moves to a plan without it, the posts you've already imported stay, and you can still manage them.

Each imported post counts as a testimonial: a post with a video as a video testimonial, any other post as a text testimonial.

|                                | Premium | Business |
| ------------------------------ | --- | --- |
| Text testimonials              | unlimited | unlimited |
| Video testimonials per project | unlimited | unlimited |

> **Note:** Only teammates who can import testimonials see **Social Media** in the sidebar and the **Import from URL** button.

## In this section

- [Import posts from X (Twitter)](/help/import/import-from-x)
- [Import posts from LinkedIn](/help/import/import-from-linkedin)
- [Import posts and reels from Instagram](/help/import/import-from-instagram)
- [Import videos from TikTok](/help/import/import-from-tiktok)

## Related articles

- [Approve, reject and archive testimonials](/help/manage/approve-reject-and-archive)
- [Wall of Love](/help/display/wall-of-love)
- [Import link not accepted](/help/troubleshooting/import-link-not-accepted)