# Keep imported reviews up to date with auto-sync

Turn on auto-sync for a connected review listing, choose how often it runs, and decide whether synced reviews are approved and whether you're notified.

Auto-sync brings a connected listing's new reviews into your project on a schedule, so you don't have to click **Sync** yourself. You turn it on for each listing in its **Settings**, where you also choose whether synced reviews are approved as they arrive and how you're told about them.

You need a connected listing (for Google, see [Connect a Google Business location](/help/import/connect-a-google-business-location)) and import access to the project: the workspace owner has it, and so does a teammate whose role in the project is **Admin**. Which plans include auto-sync depends on the platform: see [Which plans include auto-sync](#which-plans-include-auto-sync).

1. **Open the listing's settings**

   In your project, open **Review Platforms** under **Collect** in the sidebar and choose the platform's tab. On the connected listing's card, click the three dots, then **Settings**.

   ![The menu on a connected Google location's card: View on Google, Settings, Disconnect, and Disconnect & Delete Reviews](https://assets.retestimonial.com/app-statics/help/shots/import-google-card-menu.c41e22d7.webp)

   A Google location's menu. On the other platforms, the menu ends with Disconnect.

   If the menu has no **Settings**, you don't have import access, and the page shows a **Read-only access** note. See [Roles](/help/account/invite-team-members#roles).

2. **Turn on auto-sync and choose how often**

   The dialog is named after the platform, such as **Google Sync Settings**, and what you set in it applies to this listing only. Turn on **Auto-sync reviews**, then choose an **Auto-sync frequency**. You can't change the frequency until the switch is on.

   ![The Google Sync Settings dialog: Auto-sync reviews switched off, Auto-sync frequency greyed out on Weekly, Auto-approve synced reviews off, Notify on new reviews and Email notifications on, In-app notifications off, and the Cancel and Save Settings buttons](https://assets.retestimonial.com/app-statics/help/shots/import-sync-settings-dialog.5fe69a5e.webp)

   The Google dialog before auto-sync is turned on. The frequency starts on the fastest one your plan offers.

   If **Auto-sync reviews** is off and greyed out, your plan doesn't include auto-sync for this platform.

3. **Choose approval and notifications, then save**

   Turn on **Auto-approve synced reviews** if synced reviews should skip **Pending**, and set **Notify on new reviews** and the two switches under it. [What each setting does](#what-each-setting-does) explains them. Then click **Save Settings**.

   The listing's card now shows an **Auto-sync weekly** or **Auto-sync monthly** badge.

## What each setting does

Every platform's dialog has these six settings. Until you change them, auto-sync and auto-approve are off, and you're told about new reviews by email only.

- **Auto-sync reviews** imports the listing's new reviews on a schedule.
- **Auto-sync frequency** is how often it runs: **Monthly**, or **Weekly** where your plan offers it. See [Which plans include auto-sync](#which-plans-include-auto-sync).
- **Auto-approve synced reviews** sends reviews from **Sync** and auto-sync straight to **Approved** instead of **Pending**. It doesn't decide for **Import**, whose dialog has an auto-approve box of its own.
- **Notify on new reviews** switches the two notifications below on or off together. While it's off, they can't be changed.
- **Email notifications** emails the workspace owner when an import, a sync or auto-sync brings in new reviews.
- **In-app notifications** adds a notification in ReTestimonial for everyone who can open the project, when an import, a sync or auto-sync brings in new reviews. Each person chooses which notifications they get: see [Notifications](/help/account/notifications#what-youre-notified-about).

Booking.com's dialog also has **Property name**: see [Rename a property](/help/import/import-booking-com-reviews#rename-a-property).

## Which plans include auto-sync

| Platform                | Auto-sync |
| ----------------------- | --------- |
| Google                  | Pro, Premium and Business       |
| G2, with your API token | Pro, Premium and Business       |
| Capterra                | Business       |
| Product Hunt            | Business       |
| App Store               | Business      |
| Booking.com             | Business      |
| Trustpilot              | Business      |
| Yelp                    | Business      |

The frequency is **Monthly**, or **Weekly**, which only Google (on Business) and G2 (on Business) offer. That's the fastest schedule you may choose, so where **Weekly** is offered you can still pick **Monthly**.

Reviews you bring in with **Import from Any G2 Product** aren't connected to anything, so they have no settings, sync or auto-sync.

## When auto-sync runs, and what it brings in

Saving the settings doesn't run a sync. When the first automatic one comes depends on the platform:

- **Google and G2:** a full interval after you switch auto-sync on, whatever the card's **Last synced** says. **Weekly** is a week and **Monthly** is a calendar month.
- **The other six platforms:** once 30 days have passed since the listing was last synced, which the card shows as **Last synced**. If it was last synced longer ago than that, the first automatic sync follows soon after you switch auto-sync on, usually within a day.

After that, auto-sync runs each time that interval has passed since the listing's last sync. A **Sync** you run yourself counts too, and moves the next automatic one back.

Each run imports the reviews you don't have yet, at every star rating: the filters in the import dialogs apply only to **Import** (see [Can I leave out negative reviews?](/help/import/review-import-questions#can-i-leave-out-negative-reviews)). Synced reviews count toward your plan's limits like imported ones, and once a platform's reviews for the month are used up, auto-sync brings in nothing more until the next month: see [Limits](/help/import/review-platform-imports#limits). Auto-sync doesn't use up the **Sync** button's monthly allowance.

If an automatic sync fails after its retries, the workspace owner and the project's Admins get a notification. In notification settings, this kind of notification is called **Review sync needs attention**.

## Check for new reviews now with Sync

**Sync** on a listing's card checks for new reviews now instead of waiting for the schedule, whether auto-sync is on or off. What it brings in follows the same settings: **Auto-approve synced reviews** decides where the reviews go, and the notification switches decide who's told.

When your plan limits how often you can use it in a month, the button shows how many syncs you've used: see [Limits](/help/import/review-platform-imports#limits). On Trustpilot and Yelp, a sync is queued like an import. Yelp's queue is processed once a day, so its reviews can take until the next day to arrive.

## If your plan changes

A listing keeps its auto-sync setting when your plan changes, but auto-sync runs only as your current plan allows, and the badge on the listing's card says what runs:

- **On a plan that offers Monthly only,** a listing set to **Weekly** syncs monthly, and its badge reads **Auto-sync monthly**.
- **On a plan without auto-sync for that platform,** nothing is synced automatically, and the card has no auto-sync badge. When the plan doesn't include the platform at all, **Import** and **Sync** are off too: see [Which plans include each platform](/help/import/review-platform-imports#which-plans-include-each-platform).
- **In a read-only project,** auto-sync doesn't run either: see [Project is read-only](/help/troubleshooting/project-is-read-only).

You can still open **Settings** on such a listing and save it: change its notifications or **Auto-approve synced reviews**, or turn **Auto-sync reviews** off. On a plan without auto-sync for that platform, once you turn the switch off you can't turn it back on until your plan includes auto-sync again.

When your plan includes it again, auto-sync carries on with the setting you saved.

## What happens next

Synced reviews arrive in **Pending**, or in **Approved** when **Auto-approve synced reviews** is on, and you can find them under **All Imports** in the sidebar. A review can appear on your site once it's approved. A widget's own auto-sync is a separate setting that decides which approved testimonials the widget shows: see [Fill a widget automatically with auto-sync](/help/display/fill-a-widget-with-auto-sync).

- [Review platform imports](/help/import/review-platform-imports)
- [Review import questions](/help/import/review-import-questions)
- [Approve, reject and archive testimonials](/help/manage/approve-reject-and-archive)
- [Imported reviews are missing](/help/troubleshooting/import-problems)