# Filter and search your inbox

Find testimonials with keyword or AI search, narrow the list with filters, change the sort, and export every testimonial to a CSV file.

The **Pending** and **Approved** pages of your inbox have a toolbar for finding testimonials: search, filters and a sort menu. Anyone who can open the inbox can use it, Viewers included. (**Archived** and **Spam** have no filters; **All Imports** has its own.)

1. **Search**

   Type in the search box. **Keyword** search looks through each testimonial's text and its author's name, email and social handle as you type.

   To describe what you want instead, click **AI** in the search box, type something like "5-star video testimonials from the last 30 days" and press Enter. AI search turns your sentence into filters, shown as violet chips below the toolbar, that you can change or remove. Clearing the search box removes the ones you haven't changed. AI search is part of Proof Intelligence, on Premium and Business.

   ![The inbox toolbar after an AI search: the view menu on All pending, the search box set to AI, Proof AI, Filters, the sort button and Options, and below them the violet Rating and Tag chips, + Filter, Save view and the line 'AI turned your search into 2 filters'](https://assets.retestimonial.com/app-statics/help/shots/inbox-ai-search-chips.52439106.webp)

2. **Add filters**

   Click **+ Filter** below the toolbar and pick a field:

   - **Type**, **Rating**, **Source**, **Date received** and **Form feedback**. A source such as **Form Submission** or a review platform can be narrowed to particular forms, businesses or products. **Form feedback** lists form submissions with a low rating: see [Collect negative feedback privately](/help/collect/collect-negative-feedback).
   - **Wall of Love**, **Tags** and **Translations**.
   - **Sentiment**, **Theme**, **Feature**, **Use case**, **Recommended asset** and **Analysis state**, from Proof Intelligence (Premium and Business).

   Each filter becomes a chip: click it to change it, or its X to remove it. Several values in one filter match any of them. The line below the chips counts the matches, such as "5 of 25 testimonials".

   To see every filter at once, click **Filters**. The **All filters** panel opens beside the list and applies each change as you make it. **Reset** clears them all.

   ![The Pending page with the All filters panel open beside the list: the Filters button outlined, the Rating and Tag chips with + Filter above the list, and in the panel Reset, the filter sections, Save as view and the note 'Updates live'](https://assets.retestimonial.com/app-statics/help/shots/inbox-all-filters-panel.dc770066.webp)

3. **Sort the list**

   Click the sort button beside **Filters** and choose **Newest first** or **AI score**. **AI score** puts the testimonials Proof Intelligence rated highest first, then the ones it hasn't analyzed. It's offered on Premium and Business, the plans with Proof Intelligence.

## Save or share a filtered list

Your filters are part of the page's address, so you can bookmark a filtered list or send the link to a teammate.

To keep a set of filters and its sort under a name, for yourself or for your team, save it as a view. See [Save and share inbox views](/help/manage/save-and-share-inbox-views).

## Export your testimonials

Click **Options** in the toolbar and choose **Export to CSV**. The workspace owner and the project's Admins have it.

The file holds every testimonial in the project, whatever the page, filters or view you're on: pending, approved, archived and spam ones alike, told apart by its **Status**, **Archived** and **Spam** columns. It also has each testimonial's author, content as plain text, rating, tags, Wall of Love pages, source, **Testimonial Date** (a review's own date) and **Created At** (when it reached ReTestimonial), and one column for each of your custom fields. Videos, photos and other files aren't in it.

To export only imported reviews, with your filters applied, use **Export CSV** on **All Imports**; see [Review and export imported content](/help/import/imported-content).

![The inbox's Options menu, with Export to CSV outlined](https://assets.retestimonial.com/app-statics/help/shots/inbox-options-export.0154e5fd.webp)

## On a phone

**Filters** opens as a sheet from the bottom of the screen. Your changes wait until you tap the button that shows how many testimonials will match, such as **Show 12 results**. **Save** keeps them as a [view](/help/manage/save-and-share-inbox-views#on-a-phone).

## What happens next

Filters change only what you see. To act on what you found, see [Approve, reject and archive testimonials](/help/manage/approve-reject-and-archive): **Select all** in the selection bar picks every testimonial that matches your filters.

To get AI search, see [Plans and pricing](/help/account/plans-upgrades-and-cancelling).