# Import link not accepted

Find out why a business, product, post or video link is refused or can't be read when you import, and which link each import page takes.

A link is refused for one of two reasons. It isn't the kind of link that page takes: a profile where one post is needed, or a link pasted on the wrong import page. Or ReTestimonial can't use what it points to: the post or recording is private or deleted, or the project already has it.

If the import ran and reviews are missing, see [Imported reviews are missing](/help/troubleshooting/import-problems) instead.

## Check this first

Each import page takes one kind of link. Check that yours points to a single listing, post or recording, and that you're pasting it on the page that takes it:

- **Review Platforms** takes a link to your own listing page on a review site. See [A review platform doesn't accept your link](#a-review-platform-doesnt-accept-your-link).
- **Social Media** takes the link to one post, not to a profile. See [A social post's link isn't accepted](#a-social-posts-link-isnt-accepted).
- **Media Platforms** takes the link to a single video or episode. See [A video or podcast link isn't accepted](#a-video-or-podcast-link-isnt-accepted).

When the link is the right kind and the dialog still names a problem, go to the section for its message below.

## A review platform doesn't accept your link

On **Review Platforms**, paste a link to your own listing page, in this shape:

| Platform     | What to paste                                                                                                                                                                      |
| ------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Google       | Pick your business from the suggestions, or paste a Google Maps link to it: see [Which Google links work](/help/import/connect-a-google-business-location#which-google-links-work) |
| G2           | With an API token, the product's name exactly as G2 shows it. With **Import from Any G2 Product**, a link like `https://www.g2.com/products/product-name`                          |
| Capterra     | `https://www.capterra.com/p/123456/Product-Name/`                                                                                                                                  |
| Trustpilot   | `https://www.trustpilot.com/review/example.com`                                                                                                                                    |
| Yelp         | `https://www.yelp.com/biz/example-business`                                                                                                                                        |
| Product Hunt | `https://www.producthunt.com/products/your-product`                                                                                                                                |
| App Store    | The app's App Store link or its numeric ID, with a **Storefront** where the app is sold                                                                                            |
| Booking.com  | `https://www.booking.com/hotel/us/your-property.html`                                                                                                                              |

If a tab's connect button is turned off, you've connected as many listings as your plan allows: see [Limits](/help/import/review-platform-imports#limits). The platform guides cover each platform's messages. Find yours under [Review platform imports](/help/import/review-platform-imports#in-this-section). For connecting a Google listing, see [Messages you might see](/help/import/connect-a-google-business-location#messages-you-might-see).

## A social post's link isn't accepted

On **Social Media**, paste the link to one post, not to a profile. Any other link shows **Unsupported URL. Please use a Twitter/X, LinkedIn, Instagram, or TikTok post URL.** Facebook posts can't be imported. See [Social media imports](/help/import/social-media-imports).

Each network's guide lists the links that work: [X](/help/import/import-from-x), [LinkedIn](/help/import/import-from-linkedin), [Instagram](/help/import/import-from-instagram) and [TikTok](/help/import/import-from-tiktok).

## A social post couldn't be fetched

When the post is private, deleted or can't be read, the dialog says why, followed by **You can enter the details by hand below.**, with an empty form. Type the author's **Name** and the text under **Post Content**, then click **Import Testimonial**. If you see **Content may be truncated.**, open **View original post** and paste the full text.

## A video or podcast link isn't accepted

On **Media Platforms**, paste the link to a single video or episode on YouTube, Vimeo, Loom, Spotify, Apple Podcasts, SoundCloud, Wistia or Vidyard, such as `https://www.youtube.com/watch?v=…` or `https://vimeo.com/123456789`. Any other link shows **Unsupported link. Paste a YouTube, Vimeo, Loom, Wistia, Vidyard, Spotify, Apple Podcasts or SoundCloud link.** See [Video and audio imports](/help/import/video-and-audio-imports).

Each platform's guide lists the links that work on it. Find yours under [In this section](/help/import/video-and-audio-imports#in-this-section).

## A video or podcast is private or can't be found

ReTestimonial can import only a recording anyone with the link can watch or hear:

- **This video is private or restricted** (for a podcast episode or a track, **This episode or track is private or restricted**; for YouTube, **This video is private, or its owner doesn't allow it to be embedded on other sites**): ask its owner to share it publicly, then click **Preview** again.
- **Video not found - it may have been deleted or the URL is invalid** (or **Episode or track not found - …**): check the link on the site that hosts it.

There's no way to type in a video's details by hand. If the customer can send you the file, upload it from your inbox: click **Options**, then **Add a video**.

## A video may have embedding disabled

A warning that the video **may have embedding disabled** doesn't stop the import: you can still import it, but it may not play in your widgets until its owner allows embedding. Once they have, open the video's card on **Media Platforms** and choose **Check embedding again** in its menu.

## The post or video was already imported

Social posts and media links are checked against the testimonials in your project. Importing one again shows **This social media post has already been imported to this project.** or **This video has already been imported to this project**. Once you delete that testimonial, you can import it again.

The **Duplicates** sections of [Social media imports](/help/import/social-media-imports#duplicates) and [Video and audio imports](/help/import/video-and-audio-imports#duplicates) say which links count as the same post or recording.

A review from a review platform follows another rule: it's imported into a project only once, even after you delete it. See [They were already imported](/help/troubleshooting/import-problems#they-were-already-imported).

## Still stuck?

[Contact us](/contact) and include:

- the page you pasted the link on: **Review Platforms**, **Social Media** or **Media Platforms**;
- the link you pasted, or the listing's name;
- the message you saw, word for word;
- your project's name, and roughly when you tried.

## Next steps

- [Review platform imports](/help/import/review-platform-imports)
- [Social media imports](/help/import/social-media-imports)
- [Video and audio imports](/help/import/video-and-audio-imports)
- [Imported reviews are missing](/help/troubleshooting/import-problems)