Troubleshooting · Help · ReTestimonial

Widget not showing on your websiteFind out why a widget doesn't appear on your site, from an unpublished draft to a blocked script, and fix each cause.
Widget looks different on your websiteFind out why a widget's font, colours or layout on your site don't match the builder's preview, and fix each cause.
Video testimonial still processingWhy a new video testimonial shows no video yet, how long processing takes, and what to do when a video is refused or fails to process.
Emails not arrivingFind out why an email from ReTestimonial didn't arrive, from new testimonial alerts to verification links and team invitations, and fix it.
Can't sign inGet back into your account when a sign-in code doesn't arrive, your email or password isn't accepted, or you've lost your authenticator app.
Payment failedSee what a failed payment for your plan changes and when, fix it from Billing, and know what comes back by itself once the payment goes through.
Project is read-onlyWhy a project says Read only, saves fail and its forms stop taking submissions, and how the workspace owner reactivates it from Billing.
Imported reviews are missingFind out why an import brought in fewer reviews than you expected, or none, and why imported reviews aren't in your inbox or on your widget.
Import link not acceptedFind out why a business, product, post or video link is refused or can't be read when you import, and which link each import page takes.
File import failed or skipped rowsFind out why a CSV, Excel or JSON import was refused, skipped rows, stopped or ended with Import failed, and how to import the rows that are missing.
Google reviews from the widget builder are missing after sign-upFind out why your new account holds fewer Google reviews than the free widget builder showed, or none, and how to bring in the rest.
Can't approve, edit or delete a testimonialFind out why an inbox action says Failed to update testimonial, or why its button is missing, and fix it, from your role to a read-only project.
Form submissions not arriving in your inboxFind a testimonial someone sent through your form, or find out why it was blocked, from a hidden inbox view to spam checks, limits and a paused form.
Customers can't record a videoWhat your customer saw when your form wouldn't record their video, what each message means, and what to tell them to do next.
Wall of Love not showing on your websiteFind out why a Wall of Love's embed or hosted page doesn't show, from a draft wall to a changed link or a blocked script, and fix each cause.
Custom domain not connectingFind out why your own domain stays on Waiting for DNS, fails, is disabled or opens the wrong page, and fix each cause.
Webhooks not arrivingFind out why a project or form webhook isn't reaching your app, from a filtered or paused endpoint to a failing signature check, and fix each cause.
Smart Invites webhook not inviting customersFind out why a Smart Invites webhook isn't inviting your customers, whether no events arrive or they're skipped or failed, and fix each cause.
Invite emails not sendingFind out why a Smart Invites email hasn't gone out or reached your customer, starting from their status in the campaign, and fix each cause.
Gift card not receivedFind out why a customer didn't get their gift card reward, starting from its status on the project's Rewards page, and fix each cause.
Social video export failed or stuckFix a social video that won't export, fails or seems stuck, from a used-up monthly allowance to a changed testimonial, failed formats and expired downloads.