Undo or re-run a file import
Check how a file import ended in History, run it again, or delete the testimonials it created, and see what Skip duplicates compares.
Your recent file imports are listed under History on the Import page. From there, Rollback import deletes the testimonials an import created, and Re-import runs a completed or failed import again. Rollback is on Pro, Premium and Business; on other plans, you delete the testimonials yourself. The workspace owner and Admins can do this.
Open the import history
In your project, click Import under Collect in the sidebar. Click History at the top of the page. The Import History panel lists your imports, newest first.
Find the import
Each entry shows the kind of import (such as CSV import, or PASTE import for pasted rows), when it started, its status, and how many testimonials it imported, with its warnings and errors. A Test Import (1 row) has an entry of its own. Click Refresh to update the list while an import is still running.
Choose what to do with it
- View results opens the import's results screen (View progress while it's still running): see Check how an import ended.
- Re-import is on a completed or failed import: see Run an import again.
- Rollback import is on a finished import that created testimonials: see Roll back an import.
- Cancel is on an import that's still running.
Check how an import ended
| Status | What it means |
|---|---|
| PENDING | The import is waiting to start. |
| PROCESSING | It's running. |
| COMPLETED | It reached the end of the file. Rows with errors were skipped, so compare the counts with what you expected. |
| FAILED | It stopped before the end. The rows it had imported by then stay in your project. |
| CANCELLED | It was stopped before the end: with Cancel Import, or by ReTestimonial because the project became read-only. The rows it had imported by then stay in your project. |
History shows the counts. For the rows behind them, click View results on the entry. The History panel closes and the page shows that import's results screen: Top issues, the warnings and Download report. For an import that failed, or that ReTestimonial stopped, a box under the tiles gives the reason.
The report holds about the first 200 errors and the first 200 warnings of an import. When an import had more, a line under Download report says so; the tiles always count all of them.
When an import finishes, fails or is stopped, you also get an Import completed, Import failed or Import stopped notification under the bell. A failed or stopped one gives the reason and opens that import's results screen. See Manage your notifications. For what a failure means and how to fix it, see File import failed or skipped rows.
Run an import again
Re-import runs a completed or failed import again with the same file, mapping and options. It starts a new import: a message says "Re-import started", the History panel closes, and the page shows the new import's progress and then its results. Its entry is at the top of History.
- The file is the copy you uploaded then, not the file on your computer. To import a corrected file, or to change the mapping or the options, start a new import on the Import page.
- With Skip duplicates on, which it is unless you turned it off for that import, rows whose testimonials are still in your project are skipped. After a failed import, that leaves the rows it hadn't reached.
- With Skip duplicates off, every row is added again, so you get a second copy of each testimonial the first run created. Roll the first import back before you re-import.
- A cancelled import has no Re-import button. To finish it, upload the file again: with Skip duplicates on, the rows it already imported are skipped.
- Re-import on a Test Import (1 row) entry imports that one row again, not the whole file.
Roll back an import
Rollback import deletes the testimonials an import created (ones it only updated are kept). Rollback isn't available on the Free plan: there the button reads Rollback (Pro) and can't be clicked.
Click Rollback import on the import's entry. A dialog titled Roll back this import? says how many testimonials the import created; ones you've already deleted yourself aren't there to delete. Click the Delete … testimonials button to confirm, or Keep them to close the dialog. A message then says how many were deleted, or "Nothing to roll back: the testimonials this import created were already deleted."
A rollback can't be undone. It deletes every testimonial the import created, including ones you've approved or edited since, along with the pictures stored for them.
Afterwards, the entry stays in History with its counts, without the rollback button. A completed or failed import can still be run again with Re-import: once its testimonials are deleted, its rows are no longer duplicates.
Delete an import's testimonials yourself
When you can't roll an import back, because of your plan or because the import is no longer in History, delete its testimonials by hand.
Click All Imports under Imports in your project's sidebar and open the tab for the kind of file: CSV Import, Spreadsheet Import, JSON Import or Paste Import. The tab lists the testimonials from every import of that kind, newest first, so check each one before you tick it. Then click Delete. See Review and export imported content.
Testimonials you imported with Default status set to Archived aren't on All Imports. They're under Archived in your inbox.
Import the same file again
With Skip duplicates on, importing a file a second time adds nothing that's already there. The option skips a row with the same text and name as an earlier row, or as a testimonial that came from a form or an earlier file import. Testimonials you added by hand or imported from a platform aren't compared.
- Capital letters and extra spaces make no difference. Any other change to the text or the name makes the row a new testimonial.
- Nothing else is compared. A row with the same text and name but another rating, date or picture is still a duplicate: it's skipped, and those details stay as they are.
- A testimonial counts wherever it is now: pending, approved, archived or in Spam. One you've deleted doesn't count, so its row is imported again.
- Skipped rows are counted under Duplicates in the results, and the report lists them as "Duplicate testimonial skipped".
To change testimonials you've already imported, turn on Update existing by source URL as well: a row whose source URL matches one testimonial in the project updates that testimonial instead of being skipped. See Import options.
How many imports History keeps
How many imports History keeps depends on your plan: see Import history in "Plan limits". On a plan with a limit, the panel says "Showing the last … imports."
When a new import takes the list past that number, the oldest finished imports drop off it, along with the copies of their files. An import that has dropped off can't be re-imported or rolled back. Its testimonials stay in your project. A Test Import (1 row) counts as one import.
What happens next
After a rollback, the deleted testimonials are gone from your inbox, and from the widgets and Wall of Love pages that showed them. Re-imported rows arrive with the status the import's options set, Pending unless you changed it.
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Move your testimonials from Senja or Testimonial.to
Bring your testimonials over from Senja or Testimonial.to as a CSV file, and copy their photos and videos before you close your old account.