Import videos from Loom
Paste a Loom video's link to add it as a video testimonial that plays in Loom's own player on your widgets and Wall of Love.
When a customer sends you a Loom video about your product, you can add it as a video testimonial by pasting its link. ReTestimonial doesn't copy the video file. It saves the link with the video's title and thumbnail, and plays the video in Loom's own player. Importing from Loom works on every plan.
Before you start
Copy the video's link in Loom: select Share above the video, then Copy Link. Loom explains its sharing options in Share your recording.
ReTestimonial accepts two kinds of Loom link:
- a share link:
https://www.loom.com/share/followed by the video's ID; - an embed link:
https://www.loom.com/embed/followed by the video's ID.
Extra text after a ? in the link is fine. Paste the whole link, starting with https://, and paste the link itself, not Loom's embed code.
Your widgets embed the video, and Loom asks for embedded videos to be viewable by anyone with the link. To check who can view it, select Share above the video, open the Link Settings dropdown and choose More options. Loom's guide Manage the permissions and privacy of your videos has the details.
Open Media Platforms
In your project, open Media Platforms under Collect in the sidebar. On the Video tab, click Import Video.
Preview the video
Paste the link into Video or Audio URL and click Preview. ReTestimonial fetches the video's title and thumbnail from Loom and shows them with a Loom badge. If Loom sends no thumbnail, you can add your own under Upload a custom thumbnail.
Add the customer's details
ReTestimonial gets only the title and thumbnail from Loom, so type the customer's name in Customer Name; it's required. You can also fill in Email (optional), Company (optional), Job Title (optional) and Rating (optional).
Choose a status and import
Status starts at Pending, so the video waits in your inbox until you approve it. Choose Approved to skip that.
Tick Approve & add to Wall of Love to approve it and add it to your project's default Wall of Love in one go; Status switches to Approved when you tick it.
Then click Import Video. A Loom video always plays from the beginning.
After the import
- The video appears on the Video tab of Media Platforms, where the Loom filter shows only your Loom videos. It's also in your inbox, under Approved or Pending. It's listed under All Imports in the sidebar as well.
- Your widgets and your Wall of Love play the video in Loom's player. If you delete the video in Loom or restrict who can view it, your site can't play it anymore.
- To change the title, thumbnail, customer details or rating, open the menu on the video's card and click Edit. View on Loom, in the same menu, opens the video on Loom.
If the import doesn't work
- Unsupported link. Paste a YouTube, Vimeo, Loom, Wistia, Vidyard, Spotify, Apple Podcasts or SoundCloud link. The link isn't a Loom share or embed link. Copy it again with Copy Link in Loom.
- This video is private or restricted, or Video not found - it may have been deleted or the URL is invalid. Loom didn't share the video's details. Check the link, and check that anyone with the link can view the video.
- This video may have embedding disabled by the uploader. You can still import the video, but it won't play in your widgets or on your Wall of Love. Check the video's settings in Loom first. If you import it anyway, the video's card on Media Platforms says so. After you allow embedding on Loom, open the card's menu and choose Check embedding again.
- This video has already been imported to this project. That link is already in this project.
- Too many requests. Please wait a moment and try again. Wait a minute, then try again.
Plan limits
A Loom video is a link, so it counts toward the same limit as your written and audio testimonials, not toward your video testimonial limit: that one is for videos customers record or upload.
- Free: 10 written, audio and linked media testimonials across your workspace.
- Pro: unlimited.
- Premium: unlimited.
- Business: unlimited.
Archived, rejected and spam testimonials don't count. When you've reached the limit, the dialog tells you and the video isn't imported.
Only teammates with import access see Import Video. Everyone else can still view the page.
Next steps
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Import videos from Vimeo
Paste a Vimeo video's link to add it as a video testimonial. It plays in Vimeo's own player in your widgets and on your Wall of Love.
Import videos from Wistia
Paste a Wistia video's link to import it as a video testimonial that plays in Wistia's own player on your widgets and Wall of Love.