Terms of Service

ReTestimonial is a product operated by Taprobane Labs, LLC, a Delaware limited liability company. Its mailing address is 1207 Delaware Ave #3938, Wilmington, DE 19806, United States. In these terms, ReTestimonial, we, us, and our refer to that operator.

These Terms of Service govern your access to and use of ReTestimonial websites, applications, embeds, forms, APIs, and related services. By creating an account, using the service, or embedding ReTestimonial content, you agree to these terms.

You must be able to form a binding contract and use ReTestimonial only for lawful business or organizational purposes. If you use the service for a company or other entity, you represent that you have authority to bind that entity.

ReTestimonial is a business service and is not directed to children. You must be at least 18 years old to create an account. This does not restrict who your own customers may be when they submit a testimonial to you, but you remain responsible for the permissions and consents described in these terms.

You are responsible for your account, workspace configuration, authentication provider, API keys, team access, billing settings, and all activity under your account.

You must provide accurate account and billing information, keep credentials secure, and notify us promptly if you suspect unauthorized access or misuse.

You retain ownership of testimonials, reviews, media, form responses, imports, branding, and other content you submit to ReTestimonial. You grant us the rights needed to host, process, transmit, display, transform, back up, and otherwise operate the service for you.

You are responsible for obtaining all rights, permissions, licenses, releases, notices, and consents needed to collect, import, upload, process, publish, and display customer proof, including names, images, likenesses, reviews, ratings, audio, video, and personal information.

You must not submit content that is illegal, infringing, deceptive, defamatory, harassing, discriminatory, exploitative, malicious, or that violates another platform's applicable rules or your obligations to third parties.

You may not use ReTestimonial to spam, phish, scrape unlawfully, send unlawful invitations, distribute malware, bypass rate limits, probe or attack systems, reverse engineer non-public parts of the service, or interfere with other users.

You may not use ReTestimonial to publish fake testimonials, misrepresent endorsements, hide required disclosures, impersonate people, or display review content in a way that is deceptive or unlawful.

Fair use prohibits reselling a project or embed entitlement as a general third-party analytics service, bypassing project, usage, or identity limits, or generating traffic that threatens reliability or materially exceeds normal product use. Our first response to legitimate high-volume use is investigation and contact, not surprise suspension. Abuse, security risk, or unlawful use may require immediate restriction.

We may suspend or limit accounts, projects, embeds, forms, API access, or content when we believe there is a legal, security, platform-integrity, payment, or abuse risk.

ReTestimonial is a platform for collecting and displaying genuine customer testimonials and reviews. You are responsible for ensuring that the proof you collect, import, edit, and publish through the service is truthful and not misleading, and that it complies with applicable advertising, consumer-protection, and endorsement laws.

If you are subject to United States law, this includes the Federal Trade Commission's Guides Concerning the Use of Endorsements and Testimonials in Advertising (16 CFR Part 255) and the FTC's rule addressing fake and misleading consumer reviews and testimonials. Among other things, you must not create, buy, sell, or publish fake, misattributed, or AI-fabricated testimonials; suppress or selectively edit reviews in a way that misleads; obscure a material connection between you and a reviewer; or present incentivized reviews without the disclosures the law requires.

You are responsible for obtaining the consents and permissions described in these terms before publishing a person's testimonial, name, likeness, or review, and for honoring any legally required request to correct or remove content. ReTestimonial provides tools to help you collect consent and manage content, but you remain responsible for how you configure and use them.

As between you and us, ReTestimonial and its licensors own all rights in the service, including its software, embeds, widgets, runtimes, designs, user interfaces, documentation, and the ReTestimonial name, logos, and brand. These terms do not transfer any of those rights to you.

Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the service for your own business purposes while your account is active. All rights not expressly granted are reserved.

Except as expressly permitted, you may not resell, sublicense, rent, or make the service available to a third party; copy, modify, or create derivative works from the service; or reverse engineer, decompile, or attempt to extract the source code of non-public parts of the service, except to the extent this restriction is prohibited by applicable law. This license ends when your account or right to use the service ends.

If you send us feedback, suggestions, feature requests, or other ideas about the service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without restriction or obligation to you, and we may use them to operate and improve ReTestimonial without acknowledgment or compensation.

This section applies only to feedback about the product. It does not affect your ownership of the customer content you submit or your rights described elsewhere in these terms.

Free is the no-card trial plan. Paid Checkout charges immediately after confirmation. Each paid subscription unit licenses one active project at the selected plan and monthly or yearly interval; adding units increases licensed active-project capacity at the same unit price.

We list prices in USD and exclude applicable taxes unless expressly stated otherwise. Checkout may show an available price in your local currency and shows the final currency, recurring subtotal, taxes, total charge, and payment methods before payment.

Paid subscriptions and eligible digital credit packs are sold through Link, a Stripe company. Link is the legal seller for those purchases, calculates and remits supported sales taxes, sends transaction records, and provides transaction-level billing support. ReTestimonial provides the service, plan support, and account support. Rewards-wallet funding and any purchase not marked as sold through Link use Stripe as our payment processor instead.

Subscriptions renew automatically for the selected period until canceled. Only the workspace's primary owner may change or cancel billing. Cancellation has no fee, is requested in Billing, and normally takes effect at the end of the paid period. Upgrades and quantity increases may create an immediate prorated invoice; downgrades and quantity decreases take effect at renewal without a mid-period refund.

Included usage and licensed-project allowances are not pooled unless the applicable plan expressly says so. Purchased credits top up an eligible feature but do not unlock a feature that the workspace's plan does not include. For the first 90 days after paid plans open, Proof Impact measures usage without overage charges. A measured view counts when at least half of the widget stays visible for one second. Premium includes 50,000 measured views and Business 250,000 per active project each calendar month; reaching an allowance does not create an automatic charge or switch off widgets.

We may correct pricing or billing errors and may decline or cancel orders. Link or another Stripe service may handle payments, fraud checks, tax calculations, receipts, billing support, and refunds under its own terms and policies. Gift card fulfillment is handled separately.

Eligibility, exclusions, request instructions, and service-delivery terms are explained in our Refund, Cancellation & Service Delivery Policy.

ReTestimonial connects with third-party services for authentication, review imports, video hosting, storage, email, payments, rewards, AI/OCR, analytics, and other workflows. Your use of those services may be governed by separate terms and privacy policies.

You are responsible for ensuring that your connected accounts, imported content, automated invites, webhooks, and review-platform usage comply with applicable third-party terms and laws.

We may add, modify, suspend, or discontinue features, integrations, limits, plans, or infrastructure from time to time. We aim to provide reliable service, but we do not guarantee uninterrupted or error-free availability.

Embeds, forms, share pages, analytics, video processing, imports, webhooks, and background jobs may be delayed or unavailable because of maintenance, provider outages, rate limits, network issues, abuse controls, or force majeure events.

ReTestimonial is provided on an as-is and as-available basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

To the maximum extent permitted by law, ReTestimonial will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, data, or business opportunities.

To the maximum extent permitted by law, ReTestimonial's total aggregate liability arising out of or relating to the service or these terms will not exceed the greater of the amount you paid to ReTestimonial during the 12 months immediately before the event giving rise to the claim or US$100. The exclusions and cap apply regardless of the legal theory and even if a remedy fails of its essential purpose.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including any mandatory rights available to consumers under applicable law.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless ReTestimonial and its contractors and service providers from third-party claims, damages, losses, liabilities, penalties, judgments, and reasonable legal fees arising from your customer content; your collection, import, processing, publication, or display of that content; your use of the service in violation of these terms or applicable law; or your infringement of another person's rights.

We will give you prompt notice of an indemnified claim where reasonably possible and reasonable cooperation at your expense. You may control the defense, but you may not settle a claim in a way that admits fault by or imposes an obligation on an indemnified party without that party's prior written consent. We may participate with counsel of our choice at our own expense.

We respect intellectual property rights and expect our customers to do the same. If you believe content hosted on or served through ReTestimonial infringes a copyright you own or control, you may send a notice to our designated agent at copyright@retestimonial.com.

A valid notice should include the following:

• Identification of the copyrighted work you claim has been infringed.
• Identification of the material you claim is infringing, and information reasonably sufficient to let us locate it, such as the URL.
• Your name, address, telephone number, and email address.
• A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
• Your physical or electronic signature.

Where the material was submitted by one of our customers, we may forward the notice to that customer, remove or disable access to the material, and, in appropriate cases, allow a counter-notice. We may terminate the accounts of customers who are repeat infringers. Knowingly making a material misrepresentation in a notice or counter-notice may expose the sender to liability under applicable law.

You may stop using ReTestimonial at any time. We may suspend or terminate access if you violate these terms, create risk for the service or others, fail to pay amounts due, or use the service unlawfully.

For 30 days after termination, the account owner may contact us to request an export of customer content, unless the content was deleted earlier at the owner's request or we are legally prohibited from providing it. After that export window, we may make the content inaccessible and will delete it from active production systems within 60 days after termination and from routine backups within 90 days after termination.

We may retain billing, tax, fraud-prevention, security, suppression, dispute, and legal-compliance records for the periods described in our Privacy Policy or as required by law. Termination does not relieve either party of payment obligations or liabilities that arose before termination.

Sections concerning ownership, accrued fees, disclaimers, limitations of liability, indemnity, governing law, disputes, and any provision that by its nature should survive will remain effective after termination. The license to customer content ends when the content is deleted, except to the limited extent needed to maintain protected backups or comply with law.

These terms and any dispute or claim arising out of or relating to them or the service are governed by the laws of Sri Lanka, without regard to conflict-of-laws rules. Mandatory protections that apply in your place of residence are not displaced where applicable law does not permit that result.

Before filing a claim, each party will send written notice describing the dispute and requested relief to the other party and allow 30 days for a good-faith attempt to resolve it. Notices to ReTestimonial must be sent to legal@retestimonial.com. This informal period does not prevent either party from seeking urgent injunctive or protective relief for security, confidentiality, or intellectual-property matters.

Subject to any mandatory law that permits a different forum, the courts of competent jurisdiction in Sri Lanka will have exclusive jurisdiction over disputes. Neither party is required to arbitrate unless both parties separately agree to arbitration in writing after the dispute arises.

Except where applicable law provides otherwise, any claim arising out of or relating to the service or these terms must be brought within one year after the claim arose, or it is permanently barred. Where mandatory law does not permit this limitation, the shortest period that law allows applies instead.

These terms, together with the policies and the order or checkout details referenced in them, are the entire agreement between you and ReTestimonial about the service and replace any prior agreements on that subject.

If any provision of these terms is found unenforceable, the rest remain in effect, and the unenforceable provision will be applied to the maximum extent permitted or replaced by an enforceable provision that reflects its intent. Our failure to enforce a provision is not a waiver of it.

You may not assign or transfer these terms or your account without our prior written consent. We may assign these terms to an affiliate or in connection with a merger, acquisition, financing, reorganization, or sale of assets. These terms do not create any third-party beneficiary rights.

Neither party is liable for any delay or failure to perform, other than payment obligations, caused by events beyond its reasonable control, including provider outages, network failures, natural events, labor disputes, or governmental actions.

You agree that we may provide notices to you by email, through the product, or by posting to our website, and that these electronic communications satisfy any legal requirement that a communication be in writing. Notices to us should be sent to legal@retestimonial.com. Section headings are for convenience only.

We may update these Terms of Service from time to time. If changes are material, we will take reasonable steps to notify account owners or present notice in the product. Continued use after an update means you accept the revised terms.