Collect
Gather testimonials from your customers with forms and video.
Forms
Build the form your customers fill in, and share it.
- Build a collection formCreate a form from a template, set up its pages and required answers, test it in the preview and share its link with customers.
- Add questions, ratings and required answersAdd questions and a star rating to a form, let customers attach images, choose which answers are required, and see where each answer ends up.
- Collect negative feedback privatelyAsk customers who give a low rating what went wrong, get an email when they do, and read their answer in your inbox, where only your team sees it.
- Set up your form's welcome pageGreet customers on your form's Welcome page with a message and an optional video, and show a few of your existing testimonials as social proof.
- Set up your form's Thank You pageAfter a customer submits your form, show a message or a video, send them to your website, or ask for a review on Google and other sites.
- Design your formSet your form's theme, colours, fonts, progress indicator and logo on the form builder's Design tab, and watch the preview change as you go.
- Share or embed your formSend customers your form's link or QR code, or put the form on your website as an inline frame, a modal button or a floating popup.
- Form questionsShort answers about collection forms, from plan limits, audio and video answers and optional questions to approval, blocked submissions and languages.
Video and audio
Collect video testimonials and get them ready to show.
Smart Invites
Email customers a testimonial request, with reminders, from your store or a list.
- Smart InvitesHow Smart Invites emails customers to ask for a testimonial, with reminders, a monthly allowance, invite credits, a cooldown and a do-not-email list.
- Invite one customerSend your Smart Invites emails to one customer by typing their address, and copy their personal invite link to share it yourself.
- Invite customers from a fileUpload a CSV file of customers to send each of them your Smart Invites emails, and see who was left out of the import and why.
- Send invites automatically with a webhookConnect your store or app with a webhook so each new customer gets a testimonial request by email, and see how many webhooks your plan allows.
- Send invites automatically from StripeAsk every customer who pays through Stripe Checkout or a Payment Link for a testimonial, with a Smart Invites webhook.
- Send invites automatically from ShopifyAsk each Shopify customer for a testimonial once their order is paid or fulfilled, with a Smart Invites webhook your store signs.
- Send invites automatically from WooCommerceConnect your WooCommerce store with a webhook so every customer whose order is completed gets an email asking for a testimonial.
- Send invites automatically from GumroadConnect Gumroad's Ping to a Smart Invites webhook so buyers are invited to leave a testimonial after a sale, and test it safely.
- Send invites automatically from Lemon SqueezyConnect your Lemon Squeezy store to Smart Invites so each new order sends that customer a testimonial request by email.
- Send invites automatically from PaddleConnect Paddle Billing to Smart Invites so new Paddle customers get an email asking them for a testimonial.
- Send invites from any app with a custom webhookPost a customer's email from your own backend, Zapier, Make or n8n to a custom webhook, and ReTestimonial emails them a testimonial request.
- Test a Smart Invites webhookDry-run an event on a Smart Invites webhook's Test tab to see who it would invite and why, without saving anything or sending an email.
- Pause, change or delete a Smart Invites webhookPause a Smart Invites webhook to stop new invites, change its form, emails, paths or signing secret, or delete it for good.
- Customize your invite emailsEdit the subject, text, button and timing of your Smart Invites emails and reminders, and set where your customers' replies go.
- Invite email merge tagsEvery tag you can put in a Smart Invites email, what it becomes for each customer, and what the email shows when a value is missing.
- Preview and send a test invite emailSee each Smart Invites email with sample customer details, on desktop or mobile, and send a test to your own inbox before customers get it.
- Manage invite templatesAdd another Smart Invites email template, choose which one is the default, copy one to try changes, or delete one you no longer use.
- Track invite campaigns and contactsSee who each Smart Invites campaign emailed, who opened, clicked or responded, and cancel or restart one customer's invite emails.
- Read your invite analyticsSee how many invited customers opened, clicked and sent a testimonial, and what each number on the Smart Invites Analytics tab counts.
- Manage the do-not-email listSee which addresses your project never invites and why, allow an unsubscribed customer again when they ask, and learn how unsubscribing works.
Rewards
Thank customers for their testimonials with gift cards and other rewards.
- Rewards for testimonialsHow rewards thank customers for a testimonial, from coupon codes to gift cards, where gift card money comes from and what the Rewards page shows.
- Set up rewards for a project and its formsTurn on gift card rewards for a project, choose each form's gift card and its conditions, and see what customers get after they submit.
- Add funds for gift card rewardsAdd money to your workspace's rewards wallet, move it into each project's budget, and read the wallet's recent transactions.