See the sample before you sign the register.
Three steps, with a live preview in the middle. No API keys, no extranet logins, no CSV exports.
Most importers keep a score and a first name. We keep the stay behind the sentence.
Who stayed, where, how long.
Traveler type, room name, stay dates and nights, and the guest's country ride along with every review — the details that make hotel proof believable to the next guest.
The praise ships. The rest doesn't.
The Liked text is what your visitors see. The Disliked half stays in private metadata, and owner responses and helpful votes are captured with the review.
Real avatars, honest languages.
Guest avatars are downloaded and self-hosted at import — never hotlinked. Each review's language is captured, and machine-translated reviews are flagged so you always know.
The Booking.com badge on every card.
Widgets and walls render an inline Booking.com badge on each imported card, linking back to your property's review page. The icon ships inside the embed script — no requests to Booking.com.
“They lit the fireplace for us every evening without being asked.”
A Business-tier import. Read the rate card.
Booking.com sits in the Business tier alongside Trustpilot, Capterra, Yelp and App Store — the imports that run on managed fetching infrastructure. Everything else in this workflow — the inbox, widgets, walls — starts free, and Google & G2 imports are on every plan including Free.
Questions hoteliers asked before connecting.
Straight answers on score mapping, the Disliked text and what happens when you disconnect — no asterisks.
01Can I connect a property I don't manage?
Booking.com Reviews is built for mirroring your own property's reviews — that's the use it's designed for. Every imported review keeps an attribution badge plus a link back to your property's review page on Booking.com, and we honor takedown requests.
02How do Booking's 1–10 scores become star ratings?
Mathematically: round(score ÷ 2). A 9 becomes five stars, a 7 becomes an honest four — never rounded up. The raw 1–10 score is kept with the review, and a review without a score simply shows no stars. We don't fake a rating to fill the gap.
03What happens to the "Disliked" text guests write?
It's stored in the review's metadata for your eyes only and is never published on widgets or walls. Reviews that contain only criticism — no publishable praise — are skipped entirely during import, along with rating-only reviews that carry no real prose.
04What do I see before anything is imported?
Connecting starts with a live preview: a five-review sample, your property's true aggregate score and review count straight from Booking.com, and a suggested display name you can edit. Nothing is saved until you confirm — and even then, nothing imports until you run the first import yourself.
05What happens if I disconnect the property?
Syncing stops and nothing is deleted — your imported reviews stay on your walls and widgets. The import ledger survives disconnection too, so reconnecting the property later can never duplicate a review. Monthly Sync Now usage also carries over, so disconnecting isn't a quota reset.
06My guests review in a dozen languages. What then?
Each review's language is captured, and reviews Booking.com machine-translated are flagged so you always know what you're publishing. Pair it with ReTestimonial's translations to serve every guest praise in your visitor's language.